theREP Box Office Information

Contact Information:

Tickets by Proctors Box Office phone: (518) 445-SHOW (7469)
Fax: (518) 881-1823
Emergency Line for Patrons on Call: (518) 462-4531 OPTION 3

Three ways to buy tickets:

1. In person at the Tickets by Proctors Box Office (432 State St., Schenectady, NY 12305)

  • Mon – Fri: 10am – 6pm
  • Sat – Sun: 10am – 5pm
  • Or at the Capital Rep Box Office 2 hours prior to each show

2. On the phone, call Tickets by Proctors  (518) 445-SHOW

  • Mon – Fri: 10am – 6pm
  • Sat – Sun: 10am – 5pm

3. Online at

*Please note: For credit card purchases, your statement will show a charge to Proctors (our management partner).

For information regarding renting the theatre, please contact Ellen Lynette Williams, Operations / House Manager at

Curtain Times:
  • Tues – Thurs: 7:30pm
  • Friday: 8:00pm
  • Saturday: 3:00pm & 8:00pm
  • Sunday: 2:00pm

Additional Information:

NO REFUNDS. Events, dates, programs, pricing, artists and times are subject to change. No retroactive discounts will be permitted.

EVERY PERSON, REGARDLESS OF AGE, must have a ticket to be admitted to a performance. One ticket per person. One person per seat (NO EXCEPTIONS). A ticket is a revocable license valid only for event and seat printed on it. Management may, without refund, revoke this license or refuse admission for unlawful sale, attempted resale or if your conduct is disorderly.

NO EXCHANGES. ALL TICKETS ARE FINAL SALE. Members and Subscribers please refer to your individual policies.

INCLEMENT WEATHER POLICY: Patrons who choose not to attend a performance that goes on, despite adverse weather conditions, will not be eligible for ticket refunds or credit.

CHECK YOUR TICKETS carefully for the correct date, time and seat location. Tickets by Proctors is not responsible for errors not reported within 24 hours of receipt.

PROMOTIONS AND GROUP DISCOUNTS have restrictions making the ticket purchase a final sale and exchanges prohibited.

LATECOMERS will not be seated until a suitable break in the performance. At the request of the show's producers, latecomers may be required to sit in the rear of the theatre.

GIFT CERTIFICATES may be redeemed at the box office or over the phone. To apply Gift Certificates towards online orders, please call the box office for assistance. Gift Certificates are not redeemable at our bars or concessions.

SERVICES FOR THE DISABLED To best assist patrons with special needs, it is helpful to have the special needs described to the customer service agent at the time of purchase. For more information regarding services for the hearing impaired and physically challenged customers, please contact the box office at (518) 346-6204 or email

SMOKING is not permitted anywhere in the building.

DOCTORS AND PATRONS ON CALL please leave your pager or cellular phone and seat location with the house manager so we may locate you if you are called.

CAMERAS, audio, and video equipment, cellular phones and paging devices are strictly prohibited in the theatre.

CHILDREN AT theREP We ask that children under the age of six not be brought to the theatre, except by special arrangement with the house manager.


Order Method Order Fee Processing Fee Gift Certificates Exchange Fee
Phone $2.00 $3.00/ticket
(not to exceed $15.00)
per Gift Certificate
$3.50/ticket** n/a $6.00* n/a n/a
Mail/Fax n/a $6.00 n/a $3.50/ticket**
At the Box Office n/a n/a n/a $3.50/ticket**

*If you opt to have traditional tickets printed for you, there is an additional $2.00 fee.
**not to exceed $14.00

SHOULD YOUR TICKET(S) BE REPRINTED, there will be a $2.00 per ticket fee (not to exceed $10.00).

There is a $2.00 per order charge on MOVIES AND SCHOOL DAYS ticket orders placed by phone, fax or mail, in place of the above processing fees. (the $2.00 phone order fee still applies)

PRIVACY POLICY: Tickets by Proctors does not sell or exchange any information provided on this web site. We will keep all information confidential. To read the entire privacy policy.